Quest Apartments has overhauled the way franchisees report reservation and finance data to head office at least partially to prevent abuse of the system.
The company, which has 128 serviced apartment complexes in Australia, New Zealand and Fiji, provided finance and reservation systems to franchisees that were installed locally at each site.
Franchisees would manually take transaction data from those systems at the end of the month and send it in a spreadsheet to head office for collation.
This took three days per month, forcing the process to be shifted quarterly “which wasn’t great for the business”.
“There were a minimum of 12 errors in every sheet and every one of the 100 spreadsheets [from franchisees] had something wrong [in it],” said Glenn Harris, business intelligence team leader at Quest. More.
Quest To Stamp Out Franchisee Fee Abuse
August 18, 2009 by Cris | 0 Comments