CIOL:
Understanding the increasing need of quick service and support for both businesses and individuals, PC companies are ramping up their offerings. While Dell recently opened its first customer services store, Acer is all set to cover around 600 Indian cities with the offerings.
The Taiwanese vendor plans to open 150 stores before the end of this year, and also introduce new services. It is also hoping to woo some of the government and educational deals, by boosting their nation-wide presence.
Speaking to CIOL, Sudipto Ghosh, chief customer support officer, Acer India, said that today support is a very important factor for customers.
“We consider technology, price and support as the three key benchmarks for this business. A lot of PC companies formulate their market strategies based on customer service support, as it plays a big role in customer retention. This is our endeavor to reach more and more customers, with all possible ways to further cut down the turnaround time,” he said.
