Pizza Marketing Quarterly:
In recognition of sales growth, operational execution and guest service, 60 top CiCi’s Pizza general managers were awarded a three-day, two-night Nassau, Bahamas cruise. The WOW Cruise, set sail for the second tour, was designed to recognize exemplary general managers throughout CiCi’s 650 restaurants and provide them with tools to grow personally and professionally.
“We feel it is one of the best ways to demonstrate how important and truly valued our team members are to the CiCi’s brand,” said Kyle Smith, Vice President of Operations at CiCi’s Pizza. “The cruise was specially designed to celebrate team members by rewarding them for achieving their personal bests, which shine through in their restaurant’s performance. It’s a way for us to say thank you to those who have put their heart and soul into this brand.”
Part of the WOW cruise program looks at how CiCi’s managers “WOW” their guests. Feedback is in the form of stories and comments from guests, recognizing service that goes above and beyond in providing the kind of customer service CiCi’s guests have come to expect. Additionally, CiCi’s considered:
* Positive sales growth
* Operations performance
* Mystery shopper scores