The Commonwealth Ombudsman has been asked to review an investigation into one of Australia’s, and the world’s, largest bakery companies.
Two former franchisees of Bakers Delight, including one from WA, claim the Australian Competition and Consumer Commission’s investigation into the company was “flawed and lacked procedural fairness”.
In a letter of complaint to the Ombudsman, Deanne de Leeuw and Narelle Walter claim the ACCC focused on “legally untested” areas of law and did not interview any third party witnesses while investigating the company.
The ACCC investigated claims by 20 former Bakers Delight franchisees – including eight from WA – in 2007-08 alleging misleading, deceptive and unconscionable conduct leading to the loss of their businesses. Read full article.