Recruiting staff, retaining good staff, and industrial relations are the major challenges for franchisees, according to Griffith University PhD candidate Ashlea Kellner, who is conducting the research.
“Industrial relations, and in particular the recent Fair Work changes, is the area franchisees who employ staff struggle with the most,†Keller said.
“Often franchisees don’t investigate this type of support when assessing franchise opportunities and levels of franchisor support vary from franchise to franchise.
So how much support do franchisors give their franchisees?