Toiling on the front lines in a restaurant chain or any other franchise may not always be the most enviable of jobs, but the company’s owners rely on these entry-level, often part-time staffers to keep up a steady recruitment stream of new franchisee candidates.
Take Michelle Kendall.
The 26-year-old business administration student got her first job as a hostess with pancake chain De Dutch Pannekoek House Restaurants Inc. at the age of 17, at “the bottom of the chain,” as she calls it. Her work ethic and natural connection to people helped her rise quickly from server to dining room manager. When the general manager went on leave, she assumed that position, too.
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