Ten Lessons The Restaurant Industry Can Learn From Steve Jobs

Pizza Marketplace.com:

The news of Steve Jobs’ death on Wednesday gripped the entire world with emotion. Broadcasts, blogs, tributes and tweets were laden with poignancy over the loss of an industry-acclaimed visionary and creative genius.

Jobs offered a stunning glimpse of what makes a business work. The restaurant industry – just like any other industry – would be wise to study his work, and to execute several of the lessons he passed along. Below are 10 lessons to take away from the life and work of Steve Jobs:

1. The customer-user experience trumps everything else. Jobs was famous for focusing on the details that made Apple products easy – and for many, necessary – to use. If there were any product-experience barriers, he had a full army of employees in place to help. Apple’s Genius Bar, where licensed and trained employees troubleshoot devices and answer questions, is a perfect example of putting the customer first. While some restaurant chains have made significant investments in their customer experience, others have much to learn. Restaurants should treat front-of-house and back-of-house efforts equally, and should subscribe to the mantra that made Jobs famous.

2. Keep the brand simple and contemporary

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