FirstLight HomeCare welcomed more than 45 franchisees, employees and caregivers to its first annual national conference on Oct. 6 at Big Cedar Resort outside Branson, Mo. The three day event incorporated panels and roundtable sessions on best tips and practices of successful networking, effective management, administration and training techniques, plus focus groups for recruiting, advertising, social media and care coordination. Special presentations from industry experts and guest speakers were also heard.
President and CEO Jeff Bevis took the opportunity to bestow top franchisees and caregivers with prestigious awards. Among them, Lake Mary, Fla.-based owner Tammy Iuso was named Franchisee of the Year, based on her ability to exemplify FirstLight’s Culture of Care and its service-oriented operating system, maintain highest measurements of client satisfaction, and achieve highest revenues for the last 12 month period.