The Best Franchise Awards are based on an industry-wide study of franchisee satisfaction to understand which franchisors best deliver on their promises, have proven franchise systems and offer franchisees excellent financial and non-financial rewards.
Steven Frost from Smith & Henderson, the independent franchise research firm that runs the Best Franchise Awards, said: “What makes these awards unique is they are based on what the real experts think – actual franchisees who work in those businesses day-in-day-out and their first hand experiences. The four franchisors recognised in this year’s awards are in an elite group and represent the very best franchise opportunities in the UK today.â€
Jasper’s – which has 10 catering franchises across the UK – scored an impressive 90% overall satisfaction rating from its franchisees against the industry average of 69%. They also scored above industry average on 27 of 28 criteria, with 100% satisfaction for 17 areas including: proven system, training and support, the Brand, products and services, maintaining standards, innovation, respect, trust, confidence and communication.