Franchisee satisfaction is not just a fluffy way of making franchise owners happier; it positively impacts every aspect of your business:
* Engaged workers generate 43% more revenue (Hay Group)
* 9 of 10 of the key barriers to successful change are people related (PWC)
* Satisfied franchisees will refer new prospective franchisees and will speak highly of you when they are completing their due diligence
* Most franchisees (or their teams) are responsible for delivering great customer service. If they’re not satisfied you cannot expect your customers to be!
Improving Franchisee Satisfaction… continue reading.
Satisfaction: The Key To Franchise Network Growth
March 6, 2012 by Cris | 0 Comments