Entrepreneur.com: It is often the little details that customers recall even more than the product they purchased or the service they received. Little details that customers notice, and that makes them feel good about not only making the purchase, but making the purchase from you, is a significant part of the overall customer experience. […]
Making Customer Experiences Memorable Read More »
photo credit: geishaboy500 OpenForum.com: You don’t always have to slash prices to stay competitive. There are many great ways you can add value to your goods and services at little or no cost. Learn how to keep your customers coming back while your competitors discount themselves out of business. Try extending your business hours so
Protecting Your Prices Read More »
photo credit: Noah Sussman At some point in our life we have all had to call a customer service line for one reason or another. Every time someone complains it seems as though they have worked themselves up into a huge frenzy before they get on the phone so, by time they sit through the
Revved Up Complaints Read More »
Trendspotter Springwise reports that one of the keys to e-commerce success is to ensure that customers know exactly what they’re ordering. That has been an elusive goal for florists, thanks to fluctuations in flowers’ appearance and availability; the result is that customers must typically take it on faith that they’ll get something similar to what
Florist Confirms Each Bouquet With e-Photo Read More »
One day in 2001, Yuval Brisker was stuck at home, expecting a cable TV technician to arrive for a service call. First he waited. Then he waited some more. Brisker reflected that people all over the world were stuck in the same position, wasting hours without knowing when — or even if — a service
Where’s The Cable Guy? Read More »
Remember the old days when only movies and restaurants were rated on the Internet? Following the wave of Web sites aimed at rating real people’s job performance, such as ratemyprofessor.com and ratemydoctor.com, a California public relations guru has created ratemycop.com, reports The St. Petersburg Times. The idea: Public servants should be able to take a
Rieva Lesonsky at The Small Business Blog has an interesting look at how to turn customers into fanatic fans. Every team needs fans. And every business needs them as well. Several years ago, Ken Blanchard of “One Minute Manager” fame wrote a book called Raving Fans, essentially a parable about how businesses can turn customers
Turning Your Customers Into Fanatic Fans Read More »
photo credit: saebaryo It isn’t worth getting upset about. And perhaps if something comes at you repeatedly from numerous people their may be some truth to it and maybe you need to change as well. Welcome all commentary. Don’t let the negabots get you down and remember no matter what, you are you at the
Dealing With Negative Comments Read More »
photo credit: StephenMitchell Some business owners, as well as their employees, see customer calls as a hassle, a potential for disaster. However, Small Biz Technology had an interesting point of view on customer calls. It was stated that there is a way for you to turn these calls into more sales for your company. FonGenie provides
Create Sales From Customer Calls Read More »
photo credit: nDevilTV What is your customer experience like? Are you “wowing” key customers with personalized service? With so much business occurring online, wows aren’t easy to come by these days. To make your company top of mind, you must find ways to build vibrant personal customer relationships, even in the digital age. Stated on
How To Gain Customer Loyalty Read More »
