Not Just Your Voice

Evelyn Rodriguez:

Did you know in spoken conversation or public speaking, people respond to you more than the words (and therefore concepts) you mouth? Professor Albert Mehrabian of UCLA’s research determined which factors influenced listener impressions the most and they were:

  • 55% non-verbal (facial expressions, body language)
  • 38% voice (quality, tone, pitch, variation, volume)
  • 7% words themselves

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