Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

John Moore: “If you are a small business owner … BUY THIS BOOK. Dijulius (the author) is much better small business owner than he is a writer. However, he shares great real-world tactical ideas for imprinting a customer-first culture in a small business. Dijulius also gives actionable insight on how to empower front-line employees, how … Continue reading Secret Service: Hidden Systems That Deliver Unforgettable Customer Service