Dunedin dieter Shirley Kerr does not want much – just the personalised weight-loss programme she was promised, or her money back.
Mrs Kerr lost some weight after paying $990 in November for a Sureslim weight-loss programme, but the only thing significantly lighter is her bank account after the Otago franchise closed suddenly five weeks ago.
Despite assurances in writing from Sureslim New Zealand’s national office in Auckland she would be looked after by the Invercargill representative, Mrs Kerr heard nothing for weeks and abandoned the programme.
Her repeated emails and telephone calls to Sureslim and the Otago franchisee went unanswered until the Invercargill representative made contact with her yesterday, not long after the Otago Daily Times conveyed her complaint to Sureslim.
However, Mrs Kerr said she was still not happy.
“Being looked after by remote control is not what I signed up for. I can’t believe it.
“They’ve taken my money and delivered nothing,” Mrs Kerr said.
The only long-lasting result of her dealings with the company was a recipe book, she said.
“It’s quite a nice recipe book. But I am always going to look at it and say `That cost me $1000′.” More.