Carrols Corporation is one of the largest restaurant companies in the U.S., operating and franchising more than 560 restaurants under the Burger King(R), Pollo Tropical(R), Taco Cabana(R) brands. Operating in 17 states, Carrols Corporation employs over 16,000 people. In 1999 Carrols Corporation began a partnership with Batrus Hollweg International (BHI), a talent management consulting firm, to hire better caliber managers and to lower store-level turnover in their management positions.
Carrols Corporation began by testing BHI’s QSR (Quick Serve Restaurant) Manager Selection tool in about 50 restaurants in the Akron/Cleveland, Ohio market in 1999. After implementation of the assessment, annualized management turnover decreased an average of 5.5% over the first 3 years. Carrols Corporation then expanded the use of the QSR Manager Selection tool to about 200 restaurants. VP of Human Resources, Jerry DiGenova states, “Many changes we have made have led to our significant reduction in turnover, and clearly the initial step was using the QSR tool to get the right people.”
Carrols Corporation now uses the tool in all of its 560 restaurants. Turnover has been reduced to 21%, a 38% drop from the original implementation, resulting in a savings of nearly a million dollars with an average savings of $120,600 per year. Read more.