Mashable:
San Francisco is hip to Twitter, and not just when it comes to its tech savvy users. Starting June 2nd, the City of San of Francisco has been supporting all 311 services via Twitter, with the help of Twitter CRM tool CoTweet.
Now citizens can send direct messages 24 hours a day to the sf311 Twitter account to report standard non-emergency city-related sightings like pot holes, request street cleanings, and any other service already supported by the phone or website. San Francisco is the first major city to adopt a city-wide Twitter program of this magnitude.
Editor’s Note: Not sure if faster reporting of problems will make repairs faster.
Photo by uniontownshippa.com.