AME Info:

Dollar Thrifty Automotive Group, Inc. today announced it will be running a regional training session for its franchisee counter staff and management team during the 9th – 11th of December.

Tom Kelley, Executive Director – Global Franchise Operations and Development for Dollar Thrifty Automotive Group Inc. will visit the MENA region to conduct the training sessions on Customer Service and Incremental Sales.

“The growing demand for cost effective, efficient and comprehensive vehicle rental and leasing has caused us to reinforce our commitment to provide quality service to every customer. Looking ahead to 2010 we are geared up to increase our market share in the Middle East. The best approach to reach out to our customers is through our counter staff, who are the direct point of contact for inquiries, confirmations, and troubleshooting.”, said Kelley. Continue reading this post.