According to a story at OPENForum.com, stories of Zappos, the online shoe retailer, and how they pioneered a new way of doing customer service, using social media, and selling products online are now all over the business and trade media.
Whether or not you think that the Zappos model may work for your business, there are definitely some lessons you can take away from their 10 guiding principles.
1. Deliver WOW Through Service.
2. Embrace and Drive Change.
3. Create Fun and A Little Weirdness.
4. Be Adventurous, Creative, and Open-Minded.
5. Pursue Growth and Learning.
6. Build Open and Honest Relationships With Communication.
7. Build a Positive Team and Family Spirit.
8. Do More With Less.
9. Be Passionate and Determined.
10. Be Humble.
Photo by Zappos.