Homemade Gourmet®, a company dedicated to its customers and Consultants, decided to issue a recall last week on its Tortilla Soup Mix. The Tortilla Soup Mix that was recalled contained an ingredient distributed by Best Flavored Foods of Las Vegas, that potentially contained Salmonella.
If the soup was prepared per the cooking instructions there would be zero chance of a health risk to its customers. Regardless, Homemade Gourmet® decided to recall the product. Later it was confirmed that the Homemade Gourmet Tortilla Soup Mix was in fact, not tainted.
When asked why the recall, the company’s CEO Ken Johnsen stated, “Homemade Gourmet® has been selling food to millions of families for more than 12 years, and we take pride in offering great tasting, high quality and safe products. Why take even the slightest chance when your customer’s health is at stake.” As part of the voluntary recall process, Homemade Gourmet® immediately contacted all 184 customers who purchased the Tortilla Soup Mix and offered an exchange or refund. The company has received positive response about the decision as well as the process of handling the recall.
Homemade Gourmet® has an excellent relationship with the Food and Drug Administration (FDA). Over the past three years and as recently as February 2010, the FDA has inspected the company’s plant and determined they are in complete control of quality in the manufacturing process.
Logo from Homemade Gourmet