It is often the little details that customers recall even more than the product they purchased or the service they received. Little details that customers notice, and that makes them feel good about not only making the purchase, but making the purchase from you, is a significant part of the overall customer experience. Here are six ways to go above and beyond good customer service and boost customer loyalty.
Attentiveness towards your customers especially those who are regulars is always one of the biggest points that keep them returning as well as spreading the word to their friends and family about what a great experience they had with your company. Every person likes attention as it makes them feel appreciated and thanked for their business, so make sure you are dishing out that attention.
Make each customer experience personal. No one wants to be treated like just another number that walked through the door. Ask about their wants and needs so that you may have a better idea of what product or service to point them towards.
By far one of the most important aspects to making a customer’s experience memorable is by putting a smile on their face during their experience. This can be done in several ways such as making a joke, give their child a balloon or sticker while they are there or maybe even offer something like fresh coffee or some sort of baked delight in your office that they can partake on.