BNET:
After several years of contentious litigation, sub-shop franchisor Quiznos is close to reaching a settlement of the multi-year class-action lawsuit that covers nearly 10,000
of its current and former franchisees. The suit leaves Quiznos with a very long list of required changes it must make in how it operates, but the most important change isn’t on there: Actively reaching out to franchisees, mending fences, and bringing this organization back together so it can move forward successfully.
There’s rarely been an example of such entrenched bad blood between the two essential parts of a franchise organization, store owners and the parent company. The mood is literally serious as the grave. Franchisees vent about their lot at Quiznos on the Web site of their renegade franchisee group, the Toasted Subs Franchisee Association, the board of which was sued by Quiznos after TSFA posted the suicide note of one former franchisee on its Web site. Read on…