You can’t manage what you can’t measure,†said Lori Strange, district manager for Miami Management, Inc., explaining
the necessity of having detailed and timely sales and inventory numbers for their 16 Wendy’s® restaurants. To get the measurements they need, this central Kentucky company implemented RTIconnect™ Back Office software from Restaurant Technology, Inc. (RTI).
Not only does the software quickly provide the numbers she needs but she said RTIconnect gives vital information on sales, waste, and inventory that influences the business decisions she and her fellow district managers make.
Information for Better Decisions
Better information about store performance can impact everything from the customer greeting at the front counter to stopping employee theft, or even adjusting the auto-feed paper towel setting.“Say my boss wants to know the percentage of sales for wings,†said Ms. Strange. “It takes me 10 seconds to get that information. You can’t manage what you can’t measure. So if we know that number is 3.9 percent of sales and we see that wing waste is high, we can make some decisions… try to sell more wings, maybe we put it on the marquee, maybe we need to change the greeting in every store to open with wings—‘Would you like to try wings today?’â€