A popular slogan and bumper sticker says that stuff happens. It couldn’t be more right; however, when stuff happens to your home there is 911 Restoration to help. They provide “water damage repair, sewage backup cleanup, mold testing & removal, fire damage restoration and professional assistance on environmental clean-up jobs.” For over 30 years they have been offering their services to people in need all around North America.

I recently spoke with Shay and Idan about their business.

Tell us a little about 911 Restoration.

911 Restoration has more than 20 locations nationwide and in Canada. It is a complete water, fire, smoke damage restoration company . In addition, 911 Restoration is an industry-leading certified mold remediation firm.
What inspired it?The company was founded by best friends Idan Shpizear and Peleg Lindenberg. Both men envisioned a full service restoration company that would partner with the customer, constantly grow in it’s knowledge of industry practices, and develop proprietary remediation techniques to position itself as an often imitated industry-trailblazer.

What are the different services your business provides?

Water Damage Restoration
Sewage Clean Up
Mold Inspection/Testing/Remediation
Fire/Smoke Damage Restoration
Emergency Disaster Clean Up
Carpet Cleaning (in select areas)
Air Duct Cleaning (in select areas)
Construction/Reconstruction
Emergency Board-Up
Odor Removal

When did you start franchising?

2007.

What are your franchisee requirements?

Approximately $100k to $115k (includes 3 months living expenses; can be drastically reduced on the amount of equipment a franchisee brings into the business)

In what states/countries are you currently accepting franchise applications?

Nearly all 50 states and all provinces in Canada.

Any goals you’d like to accomplish over the next year or so?

Open 15 new locations. See existing franchisees grow by 20% by in of Q4. Continue to partner with local community groups in order to give back to the cities we currently service.

What are some lessons that your business has taught you?

1) There is always a way.

2) Nearly all mistakes could have been prevented with better training.

3) As long as the vision is clear, the means by which it is achieved is quite flexible.
Having a corporate office as a support team is crucial to the success of the business.

Our industry is constantly changing, and our company is encouraging our workers to expand their education and training in the field that they are specialized in. Knowledge is a power, and over the course of years, we had realized how important that is for our business to grow.

Do you have any advice you’d like to offer potential franchisees?

RESEARCH. RESEARCH. RESEARCH. Make an informed decision. I strongly encourage you to sit down with 911 Restoration and speak with other 911 Restoration franchisees.

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