The Coffee Club franchisee Carolyn McManus has revealed her secrets to success for multi-unit franchising, after being named Multi-unit Franchisee of the Year by the peak industry body.

Earlier this week, the Franchise Council of Australia announced the winners of the 2011 Westpac FCA Excellence in Franchising Awards.

Hair and beauty franchise Hairhouse Warehouse was named Established Franchisor of the Year, while Appliance Tagging Services was recognised as Emerging Franchisor of the Year. Read more.