A researcher of franchise owners has identified the top 25 brands with the happiest, most satisfied franchise owners. Jeff Johnson, founder of The Franchise Research Institute/FranSurvey, observes that franchisees are happier in these top franchise chains because their businesses have acceptable returns on investment. According to him, these 25 also stand out in their franchisors’ ability to involve franchisees in major brand decisions and to listen and communicate.
The 2012 survey results are conducted with the chain’s franchisees, each one of them, guaranteeing their complete confidentiality. Franchisees were asked about franchisor communication, ongoing training, product and support.
Most satisfied franchisees of 2012… see them here.