ReporterNews.com:

For a franchise to thrive, the business owner needs to be engaged in all aspects of the operation — from the most minute details to the complexities of finance management.

The focus also should be on customer service, making sure patrons have an experience worthy of a return.

“That’s No. 1 — caring about your customer,” said Keith Herrley, 54, who owns Pizza Inn franchises in Snyder and Big Spring. “Being involved in the business operation seems to be the key.” His son, Kaleb, 31, also is listed as owner.

The practice of meticulous business management recently paid off for Herrley, who was named franchisee of the year during Pizza Inn’s franchise convention in Destin, Fla. Continue reading.