Make The Best Of Bad Customers

No one enjoys a bad customer, but there are lessons you can even learn from them. Here is some advice USA Today recently shared on the topic.

Problem: Give them an inch.

With this type of customer, no matter how much you give them, they want more. They may have come from a daily-deal site and expect constant discounts. Or perhaps they’re clients who, inch by inch, ask for more than your agreed-upon contract — without offering to increase the fee.

Solution: Whenever you give a client something free or at a discount, let them know the normal dollar value.

Problem: Micro managing.

Nothing is as frustrating as clients who want to stand over your shoulder, second guessing your every move. But you know what you’re doing, or they wouldn’t have hired you.

Solution: Keep perspective.

Photo by Alan Cleaver

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