4 Things to Look for in a Professional Cleaning Company
So you’ve decided to bring in a professional cleaning company to clean your office space. Now you’re reading through the websites of all the companies in your area. What should you be looking for when you’re making the decision? Here are 4 things that you should think about when considering which company to opt for.
When it comes to communication, it’s a two-way street. If you want to book cleaning services but you can’t reach your provider, then there’s going to be trouble. It shouldn’t be difficult to get in touch with your cleaning company. At the very least, they should provide you with a landline, a mobile phone number and an email address.
In addition, you might want to ask for a single point of contact to make communication even easier. There could be times, after all when you’ll want to specify times, locations and other job requirements. A secondary contact could also be a good idea, since there could be times when you won’t be able to get in touch with your primary contact.
2. Awards and Membership
Look for industry-specific awards that your potential cleaning company may have earned. Are they accredited or certified to the relevant standards? Or are they members of an appropriate national council? Do your research and beware of companies that claim all manner of awards and memberships to non-existent organisations. A brief internet search should bring to light any such discrepancies. A genuinely professional company, such as AMC Cleaning, will feature their accreditations and memberships clearly on their website.
Any reputable cleaning company should be able to provide you with references from satisfied customers and/or current clients. Naturally, you’ll only ever hear about the satisfied customers so discernment is the key here, but it’s still worthwhile to ask. Don’t be afraid to ask for references as, if you’re going to sign a contract with them, it may be a long-term relationship. And you don’t want it to all go wrong because you gave them the benefit of the doubt. Be cautious if the company doesn’t want to give you any testimonies. You don’t want to be signing a contract with a cleaning company that doesn’t have any satisfied clients.
A cleaning company is only as good as its front line staff, so take a look at the proposed contractor’s workers. Do they look happy? What are their working conditions and pay levels? Are you able to meet staff and chat with them? When you meet the staff at Simply Maid, for instance, you’ll find satisfied workers who are committed to doing a great job for you.
Additionally, it’s always a good idea to see if your potential service provider has a mission statement or charter that describes what they’re aiming to do. These documents usually have a section on staff well-being. Another staffing issue to consider is whether the company has experts in their field that keep up to date with cleaning technology advancements such as stain removal chemicals and hardware.
What great experiences have you had with cleaning companies? Were there any nightmares? We hope these tips will help you to have only good experiences with cleaning companies in the future.