IT department

2 Simple Ways to Help Your IT Department Help Your Business

In this post, you’ll find a couple of ways you can use today’s increasingly innovative technologies to streamline your business. And it all starts with information technology, or IT. More specifically, it starts with your own company’s IT department.

What’s more, the tips you’ll find here from PCM Canada will help you to more effectively help your customers and clients by streamlining your company’s IT department for the years ahead.

“Success is not how high you have climbed, but how you make a positive difference to the world.” —Roy T. Bennett


Find Problems

“You have to be burning with an idea, or a problem, or a wrong that you want to right. If you’re not passionate enough from the start, you’ll never stick it out.” —Steve Jobs

In order to maximize your department’s potential, you’ve got to know what the problems are in the first place. Are there any problems? Of course, there are! Every department of every business everywhere has a problem somewhere. No business is perfect.

Perhaps that problem is a skewed perception of your company’s IT department and its team members throughout the rest of your company. Or maybe you need to build up your IT team. In that case, you might be looking for online IT training programs where you can find qualified workers. On the other hand, you could be seeking to optimize the technology itself so that your specialists can do what they do best.

The first step is figuring out what the problem is. This might seem simple and obvious, but it isn’t. So brainstorm with your IT department team. If you can’t see a problem, they will gladly point it out to you—and tell you all about it.

Then, once you know what the problem is, invite IT team members to suggest possible solutions. This process is guaranteed to give you multiple opportunities to solve problems by creating innovative products.

Lighten the Workload

Your IT department juggles a multitude of priorities: software upgrades, hardware maintenance, administrative functions, keeping up with the Internet of Things (IoT), and the continual changes taking place with the cloud. Additionally, team members need to stay on top of UX and UI integration protocols. (Those are “user experience” and “user interface,” respectively, in IT department speak.)

They must also manage your organization’s priorities as they relate to the IT department itself. These sometimes conflicting priorities can cause IT department team members to feel overwhelmed and unappreciated. Adding to the chaos, their daily workload is rough-and-tumble, a perilous barrage of non-stop requests that can send IT teams running for the hills in a frothing panic.

One way you can help is by making sure that new requests align only with the company’s goals and priorities. Teach IT department team members that it’s okay to say no to requests that don’t meet your company’s strategic objectives. Further, communicate this as a policy to your entire staff in all departments.

Then, back your IT department team members up should conflicts arise.


These two tips, while simple in appearance, are fundamental cornerstones for improving your IT department’s overall efficiency. They will save you both money and time in the long run. Plus, they will improve your company’s performance overall and help you to provide better service to your clients and customers.