Are you searching for a new business idea? Or do you want to improve your existing business? Either way, by taking appropriate and innovative steps, you can find success.
What’s more, not every idea must be completely new. However, it must usually at least improve upon what’s already been done before.
Let’s look at a few ideas for bringing a business to success.
Improve Customer Service
Operating a top-notch customer service team is challenging. There needs to be the right mix of people, technology and sensible processes everyone can follow. Some companies simply aren’t large enough to achieve this, whereas others find it a stretch too far from their core competency.
Using cloud-based outsourcing is a new idea that takes the call center idea and brings it right up to date. With Humach, you’re getting an educated team of people using the latest technology. What’s more, they hook into software improvements of other companies using API connections. Operating at a larger scale, they can provide a multi-dimensional approach to customer service. So don’t fall back on a single-view approach due to a lack of resources.
The customer service representatives at Humach communicate with customers using whatever contact method is available. This provides them the flexibility to make the contact when it’s necessary. They can therefore be proactive and not only reactive. Raising the game with outsourced customer services lets companies focus on the rest of their business without distractions.
RELATED ARTICLE: OUTSOURCING CUSTOMER SERVICE: 7 STEPS FOR SUCCESS
Take the First Mover Advantage
Being a smaller business means the organization can be nimbler. Larger companies struggle to change direction quickly and therefore lag the market in many cases. On the other hand, small ones can experiment with new ideas and chop and change much faster. Learn to use this inherent advantage that your company’s smaller size gives you. You can thereby move past larger corporations.
One of the best ways to do this is by watching the markets carefully. Look for gaps in that market where a new product or service offering will fill the gap. Then grab a dominant market share position before peers even know the market exists.
Disrupt Existing Business Models
Disrupting existing business models is all about finding places where a mobile option can improve upon existing options. Many of the recent success stories, such as Airbnb and Uber, focus around taking an existing service in a splintered market and providing a centralized, national—or even global—solution to it.
Rather than opening a mini cab firm, Uber empowers people to earn extra money by driving other people around. Their business model avoids confusion over directions by using maps and GPS way points for pickups and drop-offs. It lets passengers pay by card to make it easier. This also allows drivers to avoid the risk of driving around with cash on hand. It’s simplicity itself. That’s why Uber and other ride-sharing companies have done so well.
Airbnb is a similar model. However, they focus on spare rooms, apartments or houses. They bypass the realtor taking their cut.
Disrupting an existing niche requires creative thinking. It requires innovative steps and an innovative solution. However, it’s not disruptive if there’s no profit potential in the business model.
Every entrepreneur wants to come up with a disruptive business. That’s because “disruption” is the buzzword de jour. However, bring together innovative, workable ideas to make your business dream a reality.
Be Willing to Take Innovative Steps
Whatever you decide to do for your business, being willing to innovate. Try new suggestions and work on the business continuously. Every day, seek to make it better than it was the day before.
When you lead in a positive, growth-oriented manner, staff are likely to take your cue. They’ll come up with their own suggestions on different improvements or new ideas to try. Encourage this. The more innovative steps you can incorporate into your business, the better.