owner of a small-scale business in her colorful shop

How to Build a Successful Small-Scale Business

Featured image by Remy Baudouin via Unsplash

Starting a new business, especially in this challenging global economic downturn, can be troubling for entrepreneurs. Issues including high energy costs, supply chain disruptions, high inflation, and high cost of sourcing are some of the challenges businesses encounter now. Accordingly, you need more than just passion, ideas, and money to succeed, especially for small-scale business owners.

As an entrepreneur, you require an effective and dynamic business plan, an open mind, adaptability, and exceptional organizational skills to build a successful business. The introduction of technology and automation can also cut the cost of doing business and improve productivity. These work for all types of businesses, including service delivery, merchandizing, manufacturing, and construction. Here are some tips for building a successful small-scale business.

Write a Business Plan

Writing a business plan is one of the most important things to do when starting a business, even a small-scale one. It helps you to focus on the core business goals and the steps necessary for business growth. It also helps to strategize your short- and long-term objectives.

Creating a business plan also helps you to determine financial needs when scaling the business or seeking financial help from investors and lenders. Remember that no lender or investor will invest money in a business without a plan. Your business plan should have an executive summary, financial plan, business model, product or services, market condition, operation, and marketing and sales strategy.


Develop Strong Organizational Skills

Strong organizational skills help you to put your business in order, manage your tasks and business expectations, and deliver on time. It also helps you to assign achievable deadlines.

Set Goals for Your Small-Scale Business

Setting goals helps you put yourself in check, guide your activities, and motivate you to achieve targets. Goals normally come with a deadline, which helps prevent any form of procrastination and motivates you to give your best.

Prioritize Tasks

In a day, you may have several tasks to attend to. Each task will have some level of importance, commitment needed, and deadline. Your organizational skills will help you act on tasks according to their level of importance and deadline. Also, it helps you choose work over less important activities like watching TikTok videos or chatting with friends.

Learn to Make Tough Decisions

As you run your small-scale business, there will be times when you must make certain tough decisions that could make or break your business. Decisions such as hiring workers, choosing partners, and making financial decisions can all have negative repercussions when done wrong. You therefore need to be tough, thoughtful, and strategic during decision-making.

You will also need skills such as being a team player, thinking strategically, being self-motivated, having good time management, and being an effective communicator.

Recruit People Who Want to Work in Your Small-Scale Business

The recruitment process is one of the most important yet tricky aspects of running a business. It determines the success or failure of every business. When building a successful business, there is no time for trial and error when hiring workers. You cannot put a square peg into a round hole and expect to achieve positive results.

Hiring the right people gives the business the right footing it requires to thrive. Each member you hire as a small-scale business owner must come as a professional so as to require little or no training to start working.

Larger companies usually have an HR department that undertakes the recruitment process, but the same cannot be said of small-scale businesses. Owners of small businesses can outsource the process, do it themselves, or rely on Digital HR to hire the right people.

Keep Good Records

Keeping proper records of your business dealings is non-negotiable if you want to run a successful business. It helps you keep track of your stocks, sales, expenditures, and profit margins. Record-keeping helps you monitor your business progress and financial standings.

Also, it shows you which products or services are doing well on the market. It informs you about the changes you need to make, if any.

It is important to keep two sets of records. That is, be sure to keep a physical set and an identical one saved in the cloud. You can choose to sync the files across all your devices to prevent data loss.

Stay Aware of Your Competitors

In this competitive business environment, businesses always try new ways to attract the most customers. As such, most of them regularly introduce new products or services to meet customers’ tastes and demands. This is mostly done through their feedback system and surveys.

It is therefore critical to understand your competitors’ business models and strategies. Get to know what they are up to at any point in time and develop countermeasures.

That aside, you can also learn from their good practices and implement those that fit your business model. For example, if your competitors are using technology to automate most of their business activities, you can do likewise. This will enhance your own productivity and work efficiency.


Be Creative to Win with Your Small-Scale Business

Dare to be different when running a small-scale business. Yes, there are some things you cannot change in the business environment. However, you can improve or alter them a bit to create a new sensation. That is how businesses thrive and stand out. If you do what everyone else is doing, you may remain in the shadows of existing companies.

For example, Apple has become one of the world’s most successful businesses due to innovations and creativity. The company came with its own operating system (iOS), helping them to stand out from existing phone manufacturers. Also, their touchscreen innovation became a huge success, aiding them to overtake the then-market leaders, Nokia and Blackberry. As a new business owner, take the risk of being innovative and creative with your products and services.


Take Care of Your Customers

Naturally, you have you heard the phrase, “The customer is always right.” It’s true that some customers can be difficult. But with a little patience, you can win them over. They might even join the ranks of your best customers.

Know how to deal with customers’ complaints and practice effective after-sales service. In addition, create a customer database and follow up after sales or service deliveries. These steps will make your customers feel important and part of your business.

You can sometimes send emails to customers you’ve not heard from for a long time with promotional and discount offers. When you do, those customers can learn what’s new about your business.


Focus on Your Business Goals

It is easy to lose focus when starting a business. For example, the initial struggles in the business may force you to venture into other things you had not planned for. When this happens, you may end up losing your capital or messing up a promising business. Instead, stay focused and follow your business goals no matter the challenges you meet. Take inspiration from giant companies such as Coca Cola that started small.


Running a small-scale business is never easy. It’s not about simply injecting capital and expecting returns. If you invest poorly, you may run at a loss. You need to learn, have mentors, be ready for challenges, adopt new ideas, and be innovative. Run your business in a modern way by introducing technology and automating some sectors to improve efficiency and productivity. Make social media your friend for sales, marketing, and reaching new customers.