text marketing represented by a photograph of a mobile phone showing messaging icons

The Benefits of Using Text Marketing for Your Small Business

If you’re a small business owner, you know how important it is to stand out from the competition. Fortunately, there’s an excellent way for you to get your message across and capture the attention of potential customers: text marketing. People use text messages more often now because of how quickly you can get a response, how easy they are to use, and because most people read them.

What’s more, text messaging is significantly cheaper than other forms of advertising, such as radio and television commercials. This makes it an ideal option for small businesses without a large budget for advertising.

This blog post will discuss the numerous benefits of using conversational messaging for your small business.

What Is Text Marketing?

SMS marketing is a type of digital marketing that involves companies sending promotional messages to their customers and potential customers via text. It’s a cost-effective way of reaching people directly on their phones, with text that can be tailored to the individual client’s interests and preferences. Conversational messaging typically has a much higher conversion rate than other forms of digital marketing, as it reaches users directly in their pockets.

Text marketing works by having businesses sign up for a service provider like Mitto. When customers opt-in to receive these messages, they can receive promotional offers, discounts, updates, and more from the company via text. Consumers will receive these messages on their phones. They can then interact with them directly or visit the store or website to take advantage of the offer.

For example, let’s say you have a small café serving burgers and shakes. You can use text messaging to send out promotional offers for new menu items, happy hour specials, or discounts for regulars.

With a service provider like Mitto, you could also use SMS to alert customers about limited-time deals only available through text messaging. In addition, you could set up messaging so clients who’ve subscribed would get automatic text alerts when there’s something new at your café.

Mitto is one of the most popular platforms for SMS marketing today. This is chiefly thanks to its user-friendly interface, advanced analytics capabilities, and helpful support team.

Moreover, Mitto can also help you email people who want to hear from you. It will be easy to create emails and track who gets them. You can also set up welcome messages and send special emails based on what a person likes or wants.

The Benefits of Using Text Messaging for Small Businesses

There are many benefits to using text marketing for your small business.

Conversational messaging is a potent tool for reaching customers on any platform. Unlike traditional marketing tactics, such as email or print advertising, text messages can be sent to virtually anyone with a mobile device. This allows small businesses to reach a much wider demographic than would otherwise be possible.

It also allows companies to target specific audiences by targeting specific keywords within their messages. For example, a restaurant owner might target people searching for “food near me” with relevant specials and offers via text message.

One of the significant advantages of using text messaging for marketing purposes is its speed. Research has found that people open and read texts more quickly than emails. Moreover, they often do this immediately after getting the text on their phones.


Most people will answer a text message right away. This lets businesses understand how much customers like their messages. They can also change their message if needed. In contrast, email campaigns may take days or even weeks before users engage with them. By this time it may be too late to capitalize on the opportunity.

Text messaging is an incredibly effective way of engaging customers in discussions about their needs and desires associated with your product or service offering. Businesses can use a feature to make their messages more interesting and personal. This will help them turn prospects into purchasers, as well as keep existing clients happy.

Marketers can use special tools to send messages tailored to each client based on what the client likes. This helps the marketer build customer relationships and get more people interested in their product or service.

Text marketing is a highly cost-effective way to reach customers, requiring minimal investment. It’s much more affordable than other forms of marketing, such as radio and television advertising. Furthermore, since texts require less effort and resources to create than emails or other marketing materials, businesses can save time and money on their overall marketing efforts.

For example, a restaurant can send out an opt-in message once a week to inform customers of upcoming specials or discounts without investing in additional resources or personnel to produce the content.


Studies have shown that text messages have a higher open rate than emails—around 98%. This means that text messages are more likely to be seen by your target audience than emails, which often get stuck in spam folders or lost in a recipient’s inbox.

With the growing popularity of smartphones and mobile phones, customers increasingly rely on text messages for notifications and updates from companies they trust. Therefore, text marketing has become one of the most efficient ways for businesses to stay connected with their clients and drive sales.

Text messaging allows customers to opt-in or out of receiving promotional messages from your business at any time. Giving people control over when they get updates from you helps protect your relationships. It also stops them from getting messages they don’t want at the wrong time. Also, this helps businesses ensure compliance with privacy laws such as the European Union’s General Data Protection Regulation.

Text messaging increases brand recognition and loyalty. It gives companies an easy way to talk with customers often and build friendships with them over time. Businesses can make people know their brand better by sending helpful content like discounts and special offers. This also makes clients feel like they are appreciated.

Sending each customer special offers based on what they have bought before shows them that you appreciate their business. It will help build their loyalty to your business over time.

How to Use Text Marketing for Your Small Business

If you’re interested in using text messaging to boost your small business, here are some tips on maximizing its effectiveness.

Test Different Tactics

To ensure you get the most out of your SMS campaigns, it’s essential to experiment with different techniques. This includes trying out different message lengths, timing, and types of content. Track the results of each text marketing campaign to determine which ones produce the best outcomes for your business.

Get to the Point

People generally prefer receiving shorter messages on their phones. Therefore, make sure to keep all texts brief and concise. Your messages should be at most 160 characters long. Anything longer will be truncated when sent to mobile devices. This means that you must deliver your message in a concise way that gets across the main point without being too verbose or overloaded with information.

Make It Personal

One of the great advantages of omnichannel messaging is the ability to personalize your messages for each recipient. For instance, you can include “first name” tags to greet each customer individually when they receive a text from you. This can help foster feelings of trust and loyalty toward your brand. You can also use dynamic content within each message, including recent purchase information or recommendations tailored to their interests and past purchases.

Include a Call to Action

Text messaging is an incredibly effective tool for driving people toward a desired action or response. Make sure you include a call to action (CTA) at the end of each message. This way, customers will know what steps they need to take next to obtain further information, redeem a special offer, or complete their purchase.

Take Advantage of Automation

Automating marketing tasks can help save time and money. It will also make sure that all messages to customers are the same. This could include sending welcome messages or reminding people about their appointments. Automation helps you make sure clients get the communication they want from you. You can keep in contact with them even if they don’t talk to your company very often.

Include Multimedia Content

Don’t just send messages with words. Use pictures and videos, too. Doing this will help make people interested in the message and more likely to respond. You can use reviews, ratings, or other proof that customers have used your business before to help people trust you. That way, more people will want to buy from you.

Best Practices for Text Marketing for Small Businesses

Text marketing is an effective and efficient tool for small businesses to reach customers and promote their products or services. It allows businesses to quickly send targeted messages to their customer base. This helps the business stay top of mind.

Not only that, this type of marketing is relatively inexpensive compared to other forms of advertising. It is also easy to use and very effective regarding response rates. For all these reasons, it should be strongly considered as a way to reach out to customers and increase brand awareness.