photo credit: Pink Sherbet Photography When we drive through our neighborhood now, we see so many big restaurants closing their door’s. Outback has been one of them in two surrounding cities now around my house alone. But the one’s that seem to be doing just fine, are the quick service restaurants. McDonald, Burger King and […]
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The New York Times: Can big Internet companies actually provide responsive customer service? Two items today raise this question for me and tell two versions of the all too familiar story of someone who simply can’t get anyone at a Web site to answer the telephone and fix something that has gone awry. The Washington
On the Web, No One Can Hear You Scream Read More »
CNNMoney.com: Businesses, if they are lucky, can have a lot in common with cults. Apple Computer, Harley-Davidson and Trader Joe’s are all examples of companies that inspire fanatical loyalty in their customers. If you live in or near California, you probably know that In-N-Out Burger has inspired the same kind of devotion. Customers line up
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photo credit: furryscaly In business with so many others to compete against, you definitely need the up to date, most current and top notch equipment to work with. Right down to your telephone system. And don’t be fooled, the little features that your phone system can come equipped with are very important and sometimes make
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photo credit: powerbooktrance There are some things that you just assume are recession proof. Toilet paper seems like something that people just need to continue buying regardless. I mean, it’s not like people are going to use yesterday newspaper, right? Or are they? Advertising Age is reporting that sales of toilet paper are down 5.5%
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ConversationAgent: Caring for your customers can be a serious competitive advantage. But you cannot claim you put your customers first until you actually do that. The money quote does not get that way without you doing a bit of “show me the money” work. Here are 3 things you can do today: 1. Provide exceptionally
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Inc.: Customer service is more important than low prices when it comes to luring and keeping loyal customers, according to a new survey by Accenture. More than two thirds of over 4,000 consumers surveyed worldwide said they’ve switched businesses as the result of a poor customer service experience, the New York-based management consulting firm reported
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