Economic Times:
If a company swears by ‘customer delight’ (Khushiyon Ki Home Delivery), there’s no way it can ignore feeling the same for people within its own corridors. After all, it’s the employees who’ll help the quick service restaurant (QSR) chain achieve that objective.
That’s something Domino India has kept at the forefront of its core philosophy . “Our business is being driven by 320 + mini CEO’s , and every CEO is overseen by their respective coach,†says – Ajay Kaul, CEO, Jubilant Foodworks Ltd the master franchisee for Domino Pizza in India.
The empowering culture the pizza maker has built within the organisation ensures that every store manager is regarded as the CEO of the store. Each functions like an entrepreneur , gets to handle his own store profit & loss account and run the business which encompasses entire gamut of store operations responsibilities such as, people, finance, local store marketing amongst others. They have right to question the strategic decisions by the top management that could have cost implications for their respective stores.