Heartland Automotive Services, America’s largest Jiffy Lube franchisee, has signed a managed services contract for a full-featured VoIP (Voice over IP) solution with Hughes Network Systems, LLC (HUGHES), the global leader in broadband satellite solutions and services and a leading provider of managed network services. The high availability, converged voice and data broadband solution will enable Heartland to eliminate expensive POTS lines at its retail locations, significantly cutting its phone system costs and improving customer service capabilities at its hundreds of retail locations.
“Hughes is providing us a resilient, state-of-the-art broadband network with business-grade VoIP services that will help us improve customer service and support corporate training requirements, while at the same time, reduce our operating and infrastructure costs,” said Rob Rajkowski, Chief Operating Officer of Heartland.
Dallas-based Heartland operates more than 400 locations within 17 markets across the country, serving more than five million customers annually.