The recent Labor Party leadership contest has important lessons for franchising at a number of levels, particularly dispute resolution.
Under the Franchising Code of Conduct, disputes that can’t be resolved between the parties should be mediated at either party’s request and, in the main, mediations achieve an outcome acceptable to either party in about 75% of cases.
However, where a serious dispute can’t be resolved at mediation, the situation can quickly escalate into a full-blown litigation. In drawing from the recent challenge for the Labor leadership between Kevin Rudd and Julia Gillard, here is a quick look at five key lessons for the franchise sector.
1. The acknowledged argument is only the tip of the iceberg… carry on reading.