June 5, 2009

RightNow Picked To Assist With Jackson Hewitt Tax Customers

TMCnet: RightNow Technologies officials say their CRM on-demand product is “assisting” 200+ service representatives for Jackson Hewitt Tax Service, a tax prep company, give better customer support experiences. Specifically, RightNow officials say, the tool lets reps view “contextual and timely” information for each customer call, see a single, unified view of all customer and franchisee

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Government Announces Consultation On Franchise Reforms

Franchising.net.au: Franchising is on the whole a successful working arrangement, the Federal Small Business Minister Craig Emerson has said, and should not be put at risk by changes to legislation. The Minister’s comments come as he announces the Government is set to respond to the Parliamentary Joint Committee on Corporation and Financial Services inquiry into

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Sylvan Learning Centers Close In Bentonville, Fayetteville

KHBS/KHOG 40/29: The Sylvan Learning centers in and Bentonville and Fayetteville, Ark., and Columbia and Jefferson City, Mo., closed on May 28, 2009, said Sylvan spokeswoman Jennifer Gaegler. In a letter to 40/29 News, Gaegler wrote, “Sylvan Learning, Inc., the franchisor, is saddened by these closings. As a franchise organization, unfortunately, on occasion a franchisee

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