November 20, 2008

Service Beats Low Prices

Inc.: Customer service is more important than low prices when it comes to luring and keeping loyal customers, according to a new survey by Accenture. More than two thirds of over 4,000 consumers surveyed worldwide said they’ve switched businesses as the result of a poor customer service experience, the New York-based management consulting firm reported

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What Kind Of Genius Are You?

WIRED: In the fall of 1972, when David Galenson was a senior economics major at Harvard, he took what he describes as a “gut” course in 17th-century Dutch art. On the first day of class, the professor displayed a stunning image of a Renaissance Madonna and child. “Pablo Picasso did this copy of a Raphael

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New Products Going Unnoticed

Inc.: As the economic crisis grows, Americans are paying less attention to new product launches, posing a serious challenge for emerging businesses, according to a recent survey. Of 1,000 consumers polled in September, 69 percent could not recall a single product launch this year. About 22 percent said they remembered when the Wii Fit hit

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