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Customer Loyalty

photo credit: TheeErin Customer loyalty for a small business is as much about brand perception as it is about brand behavior. Your loyalty efforts can go a long way towards bringing people back into your store, but you can’t expect their return alone to bring profits. For that you need to continue driving value, service […]

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Knowing Your Target Market

photo credit: dustinj Everyone in business knows that you have a certain demographic or market that you target your products and services towards. There are several different markets that a business owner can target towards depending on what they are offering. Entrepreneur.com recently posted an article regarding your many different markets. Obviously with all of

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Defining Your Challenge

photo credit: Christmas w/a K As business owners we face a number of challenges on a daily basis. Some are small no big deal challenges and others require a great deal of time and attention in order to overcome them. Many of us find ourselves at a loss when it comes to defining our challenges.

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Do You Know What Relationship Marketing Is?

photo credit: mark sebastian According to Wikipedia, and Len Barry who coined the term, “relationship marketing is a form of marketing which emphasizes customer retention and satisfaction, rather than a dominant focus on point-of-sale transactions.” Contrary to the title “relationship marketing” is not about the relationships themselves, it is about the marketing. The relationship part

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