July 13, 2009

Steps To Your Stimulus Money

photo credit: extranoise We have all heard all of the rumors and statements going around about all of the billion’s of dollars that is being offered to businesses around the country as part of the stimulus package. Most of us however don’t either know where to locate them or even what part of the funds […]

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Great Suggestions

photo credit: Steve Keys One of the things that use to be prevalent everywhere in business years ago was the concept of the suggestion box. Today it is very rare to see these out in any type of business, rather we ask that our customers and employees send their suggestions in emails. The New York Times suggests

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Making Customer Service Personal

photo credit: powerbooktrance One of the things your customers hate more than not having personal recognitions is their personal identity being ignored. When you treat every customer as though they are exactly the same, it creates a sense of you don’t understand their needs, their wants, you are only interested in making a quick sale.

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Meeting Employees Personal Needs

photo credit: Torley For most small businesses, the owner is the key person in the leadership role. Some owners and managers of businesses are convinced that it is only the money that creates passionate performance, productivity, and connectedness in employees. I’ve heard it many times in one form or another: “They are well paid; I

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Follow The Plan

Asbury Park Press: Look back over the last 33 years, and you can see that McDonald’s has played a major role in Linda Chapman’s life. She started working behind the counter at a McDonald’s in Howell on Route 9 at age 18, serving up burgers and working the register, to pay her way through college.

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